Working Smart with MS Outlook - Personal Effectiveness Training

Delivery Format

• 1 x 4-hours, instructor-led online session • One-on-one personal coaching session with a skilled facilitator The training program is broken into 5 phases. • Phase 1: Pre-work and MS Outlook customisations • Phase 2: Online Instructor led Workshop • Phase 3: Individual follow up training sessions for all attendees • Phase 4: Measure the Results • Phase 5: Ongoing support where needed. The workshop takes 4 hours , and we then do an individual training session for each person a week later.

Who should attend

Workgroups and teams including managers, technical and sales professionals, supervisors, administrators and project leaders who currently use MS Outlook, and are not optimizing this powerful software.

Take control of your workload and competing priorities

Most people are familiar with the basic functions of personal organiser programmes like Outlook. ‘WorkingSm@rt’ training transforms software functions by adding practical processes to work productively and effectively. This course will help you: • Create a consistent focus on priorities • Gain control of your inbox and email • Improve your communications • Manage your time, tasks, and activities • Use Outlook with a ‘business planning’ approach

Being Productive

This unit will introduce you to the key elements to help you refine your organisational toolkit with an increased understanding of working on those areas that add greatest value and the need to prioritise. You will learn how Lean processes can manage Personal Productivity and measurably meet Objectives.

Setting Yourself Up to Work Sm@rt

You will gain a deeper understanding of what’s available in the Outlook “toolbox” and set up the main components to enable you to work smart with enhanced focus. Learn how to increase your productivity and eliminate unhelpful habits.

Managing Work Effectively

We will show you how to systematically manage your workload so that you can handle large volume where priorities are constantly changing. You will learn how Microsoft Outlook can help you stay in control and how to seamlessly integrate with other applications such as Microsoft OneNote and Microsoft Teams. You will also learn how to sustainably keep your inbox empty.

Managing Commitments to Enable a Sense of Achievement

You will learn the importance of the Outlook Calendar and how to avoid becoming a victim of “planning fallacy”. The exercises will help you become a more proficient time manager and begin the process that ensures a sense of achievement.

Manage Information Effectively

We will show you how to structure your knowledge repositories (Storage Folders, Internet Browser, Microsoft OneNote) and be able to retrieve any stored information instantly.

Managing Working with Others

You will learn how to work with others by mastering delegation and controlling interrupts.